General Terms and Conditions of Sale

The website www.pebeo.com ("the Website") is published by PEBEO, a simplified joint-stock company with a capital of €5,699,237. Its headquarters are located at AVENUE DU PIC DE BERTAGNE, PARC D'ACTIVITÉS GEMENOS, 13420 GEMENOS, France. It is registered with the Marseille Trade and Companies Register under number 352 209 399, with an intra-community VAT number of FR 31 352 209 399 ("PEBEO").

These general terms and conditions of sale ("General Conditions") are concluded between PEBEO and any non-commercial individual ("You") wishing to make a purchase on the Website. These General Conditions exclusively govern your relationship with PEBEO.PEBEO reserves the right to modify the General Conditions at any time. Any changes will apply as soon as they are published online.

The products governed by these General Conditions are those listed on the Website ("Products"). They are offered subject to availability.
The essential characteristics of the Products are described and presented with the utmost accuracy. Every effort has been made to display the colors and images of the products as accurately as possible. However, we cannot guarantee that your computer screen's display of colors will be perfectly accurate.

Prices for Products are displayed in Euros, including all applicable taxes (VAT) and any applicable discounts at the time of ordering.
Prices do not include delivery fees (shipping, packaging, and preparation). The delivery fees will be specified before order confirmation. Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We cannot be held liable to you or any third party for price changes or modifications, suspensions, or discontinuation of the Service.
However, once your order has been confirmed, the price cannot be altered. In the case of a pricing error (a price clearly disproportionate to the actual value of the Product), PEBEO reserves the right to cancel the validated order. Such cases remain exceptional.

4.1 - Account Identification or Guest Checkout
To place an order, you may either log in using your email and password or choose the guest checkout option. For first-time orders, you can create an account or proceed as a guest.

4.2 - Order Registration and Validation
Once your shopping cart is validated, you must select your delivery address and method, and confirm your payment method. This final step constitutes the sale agreement with PEBEO. Placing an order implies acceptance of the prices and descriptions of the Products available for sale. PEBEO will acknowledge receipt of your order upon validation by sending you an email.In certain cases, such as non-payment, incorrect address, or issues related to your account, PEBEO reserves the right to block your order until the issue is resolved. If a Product is unavailable, you will be informed by email. The order for that Product will be canceled and refunded, while the rest of the order remains valid and definitive. For any questions regarding order tracking, you can consult your account on the Website (if created) or contact us via email at **clients@pebeo.com**.

Your security is our priority. Payments on pebeo.com are fully secured using STRIPE's payment infrastructure.

5.1 - Stripe and Security Standards
PEBEO has partnered with STRIPE for online payment processing. STRIPE complies with PCI DSS Level 1 security standards, the highest level of security available. This international standard ensures the confidentiality and integrity of cardholder data, providing maximum protection for card and transaction information.

5.2 - Data Confidentiality
Due to PCI DSS Level 1 compliance, neither PEBEO nor STRIPE has access to your credit card number. Your personal and financial information is securely processed throughout the payment process.

5.3 - Accepted Payment Methods
The following payment methods are accepted on pebeo.com :

Visa

MasterCard

Other credit cards

These options provide maximum flexibility for online transactions.

5.4 - Unsupported Payment Methods
Please note that PEBEO does not accept payments via check, bank transfer, or administrative mandate. We encourage you to use one of the secure payment methods listed above for a smooth and secure checkout experience.

For any questions or complaints about a product or order, you can contact us via email at clients@pebeo.com. PEBEO also provides an online help section. You are encouraged to consult the FAQ section of the Website to find answers to your questions and learn about the different ways to contact PEBEO.

In all cases, the online submission of a credit card number and the final validation of the order will constitute proof of the entirety of the order in accordance with Article 1366 of the French Civil Code and will render payable the amounts involved in the purchase of the Products listed on the order form.
This validation serves as a signature and express acceptance of all operations conducted on the Website. However, in the event of fraudulent use of your credit card, you are advised to promptly contact both your bank and our customer service team as soon as you become aware of the issue.

PEBEO has an obligation to deliver results for all stages of the ordering process, as well as for the steps following the conclusion of the contract.
PEBEO commits to providing the most accurate descriptions of the Products sold on the Website. However, PEBEO cannot be held liable if its obligations are not met due to an unforeseeable and insurmountable event caused by a third party to the contract or a case of force majeure, such as issues or damages inherent to the use of the Internet, including service interruptions, external intrusions, or the presence of computer viruses.

During your navigation on the Website, personal data concerning you is collected by PEBEO in accordance with Regulation 2016/679 of April 27, 2016 (GDPR). For more information on the processing of personal data, you are invited to consult the Legal Notice and General Terms of Use (GTCU) sections of the Website.

The General Terms and Conditions are governed by French law. Any dispute related to the execution of these terms will be under the exclusive jurisdiction of French courts.
The Website complies with French legislation, and under no circumstances does PEBEO guarantee compliance with local legislation applicable to you when accessing the Website from other countries.